Elegantly compact, available in sleek silver or black, bright LED perimeter lights, and a high-quality brew, the Nuova Simonelli Musica is the perfect coffee maker, right? Wrong. While the machine produces high-quality espresso and silky steamed milk, it’s not without its problems.
We’ve compiled some of the most frequently observed problems from consumers like you and their solutions below. So whether the device doesn’t produce enough cream or your coffee isn’t hot enough, check out the Nuova Simonelli Musica problems below to rectify your daily joe mishaps.
Nuova Simonelli Musica Problems and Solutions
No matter what coffee machine brand you buy, you’re bound to run into a problem or two during its lifetime. The Nuova Simonelli Musica is explicitly not shy of the issues listed below.
However, just because users run into these listed issues doesn’t mean they’re detrimental to the coffee machine’s use. Instead, we’ve listed common malfunctions and how to solve them without returning the device or buying a new one.
There’s No Cream
A frequent issue users find when making espresso with the Nuova Simonelli Musica is a lack of crema, the thin layer of smooth cream that excellent espresso is famous for. There are a few things you should check for to ensure the machine produces the crema along with the espresso, such as filling the grounds to the specific measurement and making sure it’s level.
If you overfill the device or don’t fill it enough, the machine won’t process the ground correctly, resulting in a lack of crema. Other issues also include:
- You haven’t powered on the machine’s heating element.
- You didn’t grind the coffee enough.
- You’ve used stale coffee and/or water.
- You didn’t press the coffee in the filter correctly.
The Pump Is Not Sucking Water From the Tank
No matter how you take your coffee, you need a flow of water. Unfortunately, if the water pump is not sucking water from the tank correctly, you won’t get the brew you want. Fortunately, the Nuova Simonelli Musica provides a relatively simple fix to this issue, albeit a bit tedious.
First, you’ll need to open the steam knob located on the machine’s front right-hand side. Then, press the coffee button repeatedly, the button in the bottom center on the control panel. Finally, give the button a few clicks and try the machine again.
If the pump still isn’t working as it should, check your reservoir levels and make sure you installed it correctly. You can also try powering the machine off and on again after performing the necessary initial steps, as the issue might be a calibration problem that a quick reset can fix.
The Device Won’t Make Espresso
This issue might be a real bummer if you bought the Nuova Simonelli Musica specifically for its espresso-making capability. Fortunately, there are a few reasons this might occur that don’t take too much effort to fix, such as:
- The spout is clogged and needs a quick cleaning.
- You haven’t removed the scale.
- You’ve ground the coffee too finely or pressed it too hard.
- The water tank doesn’t have any or sufficient water, or you’ve inserted it incorrectly.
As a side note, when cleaning the spout, make sure you unplug the machine and allow it to cool completely. It would help if you also cleaned the tap daily to keep the device running smoothly.
Coffee Isn’t Hot or Hot Enough
A hot cup of coffee in the morning is supposed to be, well, hot. If your Nuova Simonelli Musica isn’t producing a piping hot cup of joe, you might not have let it heat up before dispensing.
If the machine heats up before putting water in the reservoir, this would explain your coffee’s frigid temperature. Always leave the tank in the device to keep the water hot at all times rather than removing it to fill. Check the water tank first, and if you still face the same issue, check for the following:
- You’ve placed the cups on the heated shelf for an adequate amount of time before brewing. A cold cup equals cold coffee.
- You haven’t ground the coffee enough or pressed it correctly.
After checking all of the above and still getting a cool brew, you might have a problem with the boiler thermostat. If that’s the case, you will need to contact the Nuova Simonelli Musica service line for more information.
Every problem is not without a solution. Fortunately, most Nuova Simonelli Musica problems don’t require intensive work or customer service contact to resolve.
However, Suppose you still run into persistent Nuova Simonelli Musica problems. In that case, the product comes with a 2-year warranty, meaning you can reach out to the company directly for a replacement or general guidance if needed.